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Customer Service and Transport Assistant
Colchester
Full-Time, Permanent
25,000- 27,000
About Our Client:
Our client is a dynamic and expanding organisation in the manufacturing sector. They are dedicated to providing excellent customer service and ensuring seamless transport operations. With a strong focus on efficiency and attention to detail, our client is committed to meeting customer needs while complying with relevant regulations.
Benefits & Perks:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
- Supportive and collaborative work environment
- Free parking and accessible via public transport.
Responsibilities:
- Manage a high volume of incoming calls, ensuring customer satisfaction
- Understand and assess customers' needs, providing appropriate solutions
- Build and nurture strong customer relationships through effective communication
- Process sales orders accurately and efficiently
- Promptly communicate any service issues to customers
- Maintain a complaints log, taking necessary corrective actions
- Organise and file sales paperwork
- Collaborate with shipping agents to facilitate smooth order transactions and deliveries
- Keep the sales and warehouse teams informed of purchase order ETA's
- Arrange timely shipments of European sales orders
- Coordinate with the warehouse department to ensure timely product preparation
- Update the sales team on any issues and provide daily updates on received goods
- Ensure shipments comply with relevant regulations
- Organise and file all purchase and customs clearance paperwork
- Prepare and update shipping reports to track important dates and documentation
- Provide customs clearance and delivery instructions to clearance agents and couriers
- Communicate daily export collections to the warehouse
- Update export documentation to meet regulatory requirements, including Brexit-related changes
- Prepare necessary documents such as Certificates of Origin and EUR1's
- Ensure products are dispatched with correct ADR documentation and labelling
- Oversee sample requests and communicate approvals to relevant departments
Essential Skills, Knowledge, Qualifications, and Experience:
- Strong phone contact handling skills and active listening ability
- Customer-oriented mindset with the ability to adapt to different personalities
- Strong multitasking, prioritisation, and time management abilities
- Experience in using a wide range of relevant IT packages
- Proven customer support experience
- Knowledge of shipping, imports and exports, and customs procedures
How to Apply:
If you are a proactive and customer-focused individual with a passion for excellence in customer service and transport operations, we would love to hear from you. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
