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We are a specialist provider of learning disability services across London and Essex. We also specialise in dementia, elderly care, end of life and mental health. We started in 1990 and has now been running for over 30 years. We pride ourselves on our strong values:
- Listen always with interest, concern and action
- Inspire through every interaction so people can achieve their ambitions
- Kind genuine care and compassion
- Excellence by striving to be the best we can
- Integrity acting ethically and being accountable
- Trusting rely upon us to do what we say we will do
We understand how important our employees are and to support you in making a difference to peoples lives, we have a fantastic range of benefits:
- Flexible hours & a competitive salary
- 33 days of annual leave increasing with length of service (inc of bank holidays)
- Preferential dental / health contributory rates
- Comprehensive induction / training & development opportunities
- Reward Opportunities including Refer a Friend
- Empathy/ wellbeingprogram
- Sick leave / maternity & paternity
- Disability friendly
- Early Pay - access to your paybefore payday
- Workplace pension through NEST or option to join SHPS Pension membership including life assurance
About you:
- Good general standard of education (to GCSE level) including Mathematics & English or equivalent qualifications / experience.
- Significant related administration experience in a similar role.
- Fully computer literate with a good working knowledge of word processing, databases, spreadsheets and computerised systems with ability to manage and develop and review administration systems and processes.
- Ability to work with initiative within the boundaries of the role and can adapt well to changing work priorities. Is keen to ensure tasks are picked up and actioned and does not wait for work to be allocated.
- Ability to learn to use a number of different systems (with training and support).
- Excellent literacy and numeracy skills with ability to independently produce neat and accurate documentation.
- Ideally a car driver with vehicle available to use for work as there will be a requirement to visit services.
- Committed to continuing professional development.
- Understand and work within the boundaries of organisational policies and procedures.
- Team player, motivated, enthusiastic and able to build positive relationships.
- Excellent listening and communication skills are essential.
- Good basic IT skills.
- 12 Months Maternity Cover.
- Provide administration support and switchboard cover that meets the needs of the customers across the organisation.
- Update and maintain all relevant databases and software.
- Ensure compliance with policies and procedures and provide basic advice as required.
- Undertake research and provide statistics/reports and requested.
- Develop and maintain good relationships.
- Booking meeting rooms with some diary management and taking minutes.
- Maintain process and activity notes.
- Work alongside other teams.
- Review, action and manage email inboxes.
- Support with telephony requirements including troubleshooting.
- Provide admin support for the preparation of tenders, audits, reports and reviews.
- Ensure smooth transfer of On Call services.
- Printing, scanning, signage, postage, confidential waste and stationery.
- Equipment allocation and dealing with returned equipment.
- Ensuring referral enquiries are shared with the relevant managers.
- Invoice approvals, GDPR/Data Protection requests and recording photo consent.
- Social media posting.
