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Customer Service Manager - Windows & Doors
Job Title: Customer Service Manager - Windows & Doors
Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer ServiceLocation: Corby
Remuneration: Up to £45,000 + Circa 10% KPI related bonus
Benefits: Comprehensive benefits packageThe role of the Customer Service Manager - Windows & Doors will involve:
- Customer Service Manager position dealing with a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers
- Managing a team of 14 order processors & customer service co-ordinators
- Manage the running of inbound & outbound activity; returns, complaints handling, reporting and quality checking
- Responsible for coaching & developing the team; setting KPI’s and driving improvement
- Ensure the delivery of exceptional customer service from across the department
- Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager - Windows & Doors with:
- Must have customer service experience, managing a team
- Must have experience within the windows & doors sector
- Must be confident in dealing with customers over the phone
- Commercially minded
- Excellent presentation skills & time management
- Resilient & hard working personality
- IT literate
- Excellent communication skills both written and verbal
- Self-driven, results orientated with ability to multi task
- Robust, positive outlook and team player
Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows
