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French speaking Technical Support Advisor - Part time - 19 hours a week - Coventry based client.
Hours and days of work are:
Monday 8am - 12pm (4 hours)
Tuesday 8am - 12pm (4 hours)
Wednesday 8am - 12pm (4 hours)
Thursday 8am - 12pm (4 hours)
Friday 8am - 11am (3 hours)
This is a rapidly growing company that offer so great company benefits such as:
Hours: 9.00am to 17.30pm (1 hour lunch)
Monday to Friday
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Purpose of role
To offer a premium level of service to both French and UK customers. You will play a
pivotal role in a friendly and dynamic Customer Support team. You will be a driving
force to ensure Customer Experience is the central focus and deliver key department
and individual KPI's
Principle duties & responsibilities
路 Be committed to delivering exceptional customer service to all customers by
putting the customer at the heart of everything you do
路 Accurately capture and retain data from customers on product enquiries and faults
into the company systems, enabling replacements to be issued within agreed
department SLA
路 Understand people and can effectively manage expectations over the phone and
via email and social media
路 Provide first line support and advice to customers using the company products
路 Achieve department KPI's targets ensuring the customer service levels we provide
are to the correct standard
路 Be responsible for attending the correct level of training and be part of the
Training Academy process: Ensuring that you stay up to date with all new
products, product modifications, processes, and regulations
路 Be a part of an evolving team: Challenge the status quo to do things better and
offer improvement suggestions
Skills & Experience required:
Must be fluent in written and spoken English and French languages.
Competent with computer systems and quick to learn new systems.
Able to communicate at all level both written and verbal.
Ability to meet and exceed the department KPI's.
If you have the experience that is required then please apply now before this position is filled?
