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Product Support Engineer

Pertemps Crawley Perms 304
Posted 12 days ago, valid for 12 days
Location

Crawley, West Sussex RH10 7GY, England

Salary

£25,000 - £35,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Salary: £22,000 DOE
  • Experience required: Background in product support preferred
  • Position: Product Support Engineer
  • Company: Market-leading manufacturer
  • Work hours: Monday to Friday, 8.30am - 5pm
Are you a tech-savvy individual with a passion for customer service? Do you enjoy assistant customers with technical queries and resolving product faults? Looking to secure a 9-5 offering a work/life balance? If yes, we have the perfect opportunity for you…Company Overview:Join a market-leading manufacturer that has experienced significant growth and shows no signs of slowing down. With a strong reputation for quality products and exceptional customer service, our client is seeking a talented Product Support Engineer to join their team.Position Overview:As a Product Support Engineer, you will be responsible for assisting customers with queries and resolving product faults. Exceptional customer service skills are essential, as you will work closely with customers to ensure their issues are resolved promptly and effectively while maintaining clear and concise communication throughout.Key Responsibilities:
  • Provide technical support to customers via phone, email, and live chat
  • Troubleshoot and resolve product issues efficiently
  • Document and track customer inquiries and resolutions
  • Collaborate with internal teams to escalate and resolve complex issues
  • Continuously strive to improve customer satisfaction and product support processes
Requirements:
  • Strong technical interest and aptitude, with a background in product support preferred
  • Exceptional customer service and communication skills
  • Ability to troubleshoot and resolve technical issues effectively
  • Ability to work independently and as part of a team
The Package:
  • Monday to Friday, 8.30am - 5pm
  • £22,000 DOE
  • Relaxed & supportive working environment with fantastic career opportunities

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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