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This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation.
Main tasks and responsibilities:
- Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
- Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
- Arranging Maintenance Contracts for sub-contractors
- Filing documentation with Land Registry
- To provide an efficient and effective service to customers
- Update and maintain company software
- To accurately record and monitor queries on the company database
- Answer telephone calls and queries professionally, accurately and consistently
- Monitor, manage and action incoming emails
- Liaise with customers on the progress of their enquiry
- Raise jobs sheets, chase up and monitor progress
- Liaise closely with contractors
- Reviewing Lease Agreements and Contracts
- Raise purchase orders
- Check and process invoices
- Produce and send letters
Skills, experience and attributes required:
- At least 2 years experience in a customer service role
- Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
- The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
- Proficient in using Microsoft products and general IT literacy
- Excellent organisational and time management skills
- Excellent communication skills, both verbally and written
- Ability to handle complaints and difficult situations
- Able to work as part of a team, but also independently
This is a great opportunity to join a growing company with an exciting future.
