2nd Line It engineer

?? Senior IT Technician / IT Manager - Education Sector ?? Location: Croydon| Hybrid / On-Site?? Salary: £35k -38k per annum

Are you an experienced IT professional with a strong background in technical support, leadership, and infrastructure management? We are seeking a Senior IT Technician or IT Manager to lead and support IT services within a dynamic and fast-paced environment—ideally with experience in the education sector.

This is a fantastic opportunity for someone looking to take ownership of IT operations, manage systems across multiple platforms, and contribute to the strategic development of digital infrastructure within a purpose-led organisation.

• Oversee and support IT infrastructure including networks, hardware, and software systems

• Lead a multidisciplinary IT team, providing guidance, mentoring, and strategic direction

• Implement and maintain systems including Google Workspace, Microsoft Intune/Azure AD, Arbor, and Admin Portal

• Manage conflicting priorities with a solutions-focused mindset, ensuring efficiency and value-for-money

• Support digital safeguarding, data protection and security policies

• Provide technical support and advice to all levels of the organisation, including end-users and senior leadership

• Contribute to and lead project management activities and IT initiatives

• A Bachelor's degree in Computer Science, IT, Data Science or related field

• Proven experience in a senior IT technician or engineering role

• Strong ICT skills and technical knowledge of Google Workspace, Intune, Azure AD, network and security systems

• Exceptional organisational, leadership, and communication skills

• Experience within the education sector or with special educational needs environments

• Demonstrated ability to problem-solve, prioritise and manage workload effectively

• High level of personal initiative and ability to work independently

• Ability to handle sensitive information with confidentiality

• Strong interpersonal skills and ability to build effective relationships across all levels

• Experience in managing budgets, vendors, and procurement

• Background in leading recruitment, training, and development of IT staff

• Project and change management experience

• Knowledge of data system architecture and integration

• IT certifications (e.g. CompTIA A+, Microsoft, etc.)

• Experience supporting special educational needs (SEN) environments

• Ability to drive and willingness to work flexibly, including occasional out-of-hours commitments