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- Being the SME for M365 in the businessÂ
- Managing IT infrastructure across VMware and Azure Cloud environments to fulfill the clients needs.
- Addressing incidents within the clients IT infrastructure across physical office sites and cloud platforms.
- Managing both Active Directory and Azure Active Directory.
- Engaging in technical discussions and project delivery activities.
- Implementing and managing Group Policies.
- Participating in the on-call rotation schedule of the IT infrastructure team.
- Conducting routine maintenance to uphold the security and support of the IT infrastructure.
- Keeping abreast of emerging technologies and contributing to innovative solutions within the IT infrastructure team.
- Excellent written and verbal communication skills, capable of articulating issues and solutions effectively to both technical and non-technical audiences.
- Experience in supporting teams utilizing agile methodologies.
- Strong planning and organizational abilities.
- Proficient in Microsoft Server and Azure cloud solutions, with a diverse background in various technologies and infrastructure.
- Extensive expertise in Active Directory and VMware administration.
- Dedicated to ongoing learning and remaining current with the latest advancements in Microsoft technologies. Demonstrated proficiency in M365 administration, encompassing Groups, Teams, Resources, Exchange, Org settings, and application integration.
- Takes proactive initiative and demonstrates anticipation of needs.
- Adapts readily to changes within the business environment.
- Possesses strong problem-solving skills, quickly identifying and implementing effective solutions.
- Proficient troubleshooter, employing a logical and methodical approach to understand, replicate, and resolve issues.
- Places a high priority on customer needs, ensuring alignment with business objectives and stakeholder requirements.
- Upholds ethical principles, maintaining integrity and exhibiting exemplary personal conduct.
- Collaborates effectively, with excellent communication abilities to convey ideas confidently to both technical and non-technical audiences.
- Committed to continuous learning, staying updated on technology trends, and enhancing knowledge and skills.
