Service Desk Analyst

Service Desk Analyst

We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team.

• First Line IT Support
• Based Derby
• Handling incoming support via phone, email and chat
• Resolving technical issues promptly
• Communication skills
• Technical background
• To apply please call or email

WHAT YOU WILL BE DOING?

We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge.

The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT / Technology, with a focus on delivering a top rate service to our clients.

WE NEED YOU TO HAVE…

• Good academic background in IT
• Excellent customer service skills
• Excellent communication skills
• Experience in a similar role providing technical support
• Knowledge of Microsoft windows operating systems and Office 365 suite
• Problem solving skills
• Customer focused mindset

TO BE CONSIDERED…

Please either apply online or by emailing me directly to . For further information please call me on / . I can make myself available from 7am until 10pm. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

First Line IT Support - 1st Line / Customer Service / Microsoft Windows / Office 365 / Cloud