Operations - Account Manager

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.

About the role…

As the Account Manager, you’ll be accountable for the end-to-end delivery of all programmes of work. You will ensure the the day to day running of all on-site activities is delivered in line with the specific framework requirements.

This is a fast-paced environment that potential covers a 24/7 delivery service. You will closely monitor the Client’s KPI’s against our performance to ensure that we are delivering to the client’s expectations, offering an excellent service and value for money.

You will ensure that all work is completed safely, on time, within budget; and monitor the performance delivery to ensure it meets the recognised standards of productivity, quality and compliance.

You will actively lead and manage the programmes of work to the highest professional standards, working closely with Avove’s clients, supply chain partners, local authorities, and other stakeholders. The programme of work will be delivered through a blended approach of internal resource and supply chain partners.

What will your day look like…

• You will work with your Delivery Managers to ensure the deliver work to the client requirements and within a safe environment.
• This is site and office-based role and will require travel within urban, rural, suburban and client compound environment.
• You will manage several Delivery Managers, report into the Framework Manager/Director and engage with the Business Director.
• You will be accountable for the delivery of work within the set budget.
• You will engage with clients, sub-contractors, local authorities, and other external stakeholders.
• Monitor all delivery and financial performance against the programme of work. Identify any early risks and take the corrective course of action to minimise/recover the position against the budget.
• Ensure the planning, co-ordinating and supervising the programme of work is delivered in accordance with the Contract and regularly monitoring progress. Where necessary, organise collaborative planning sessions, facilitating challenge to durations and opportunities.
• To provide sufficient and timely supervision, assessment and coaching to your teams and supply chain partners to ensure all activities are completed to the required standards and are meeting the programme outputs.
• Work closely with the operational support functions (design, customer experience, planners/scheduling, streetworks) to ensure good co-ordination between all programmes of work.
• Promote and maintain all aspects associated with Health, Safety and Environmental responsibility and ensure the team complies with Avove’s Work Together, Safe Together ethos and H&S system (e20).
• Fulfil your obligations for change control, suppliers quotes and support with business case approvals where necessary.
• Ensure the programme of work is adequately defined, design acceptance and risk management plans are in place.
• Understand and apply the framework’s terms and conditions.

About you…

• Demonstrable experience of managing projects throughout the end-to-end project lifecycle.
• Experience of a similar role in a construction environment.
• Working knowledge of the NEC form of contract.
• Budget and Profit & Loss experience.
• Managing and leading a team successfully.
• Understanding of programme delivery processes.
• Understanding of applicable construction legislation including HSEQ.
• Ability to work with a wide range of internal and external stakeholders.
• Strong coaching, communication (written and oral) and interpersonal skills.
• Financial awareness and ability to work to budgets.
• Understanding of resource utilisation to include effective prioritising in an ever-changing environment.

What’s in it for you…

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. You can also get involved in looking after the environment and the communities where we live.

• We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded. We recognise that one size doesn’t fit all so everyone has access.
• to a variety of flexible benefits that work for you.
• Min. 25 days holiday plus statutory holidays (option to buy more)
• Company car or car allowance 
• Company pension scheme
• Life assurance
• A selection of lifestyle benefit options 
• Financial wellbeing programme
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues 
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

About us…

We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected.

We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward.

We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks and Scottish Water

We are an equal opportunities employer.....

We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that.

What next...

We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process.

If you have any questions, please reach out for an informal discussion.