Customer Care Coordinator

Customer Care Coordinator - Derby - Permanent - £26,000

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

Duties

• Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.

What are they looking for

• Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions.
• Experience using CRM systems and inputting data in an office-based setting is essential.
• Excellent communication skills

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.