Credit Hire Claims Handler

A rapidly growing Insurance organisation is looking for an experienced Third Party Claims Handler with strong Credit Hire experience to be their leading expert in that field.

Working in a highly professional environment you will be skilled at building rapport with customers whilst working quickly and efficiently, giving your customers and Clients the best possible Claims experience.

You will demonstrate a strong and proactive approach to management of your own caseload and commitment to customer service.

As an experienced Claims professional, your strong Credit Hire background will enable you to be the Credit Hire Champion for the Department.

Key Responsibilities of the Claims Handler role include:

• Ownership of your allocation of Third Party claims, setting up and handling each case from first notification through to settlement

• Conducting investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions

• Ensuring claims are settled within specific handling times and Customers are kept updated with the progression of their claim

• Using your technical Claims Handling experience in order to settle claims, minimising potential for increased costs and challenging the need for a vehicle where required
• Minimising the financial exposure to incoming Credit Hire and repair claims through investigation and negotiation skills
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy

• Managing and promptly resolving all external and internal queries
• Building, developing and maintaining close working relationships with customers ensuring a consistently high standard of service is provided

To be successful in the Claims Handler role you will need to demonstrate:

• Experience within Motor Claims and strong Credit Hire knowledge
• Strong customer service, communication and negotiation skills
• Methodical and accurate approach to work
• Strong attention to detail and natural problem solving abilities

This is a hybrid role which will allow you the flexibility of working in the office and at home.