Senior Customer Support Advisor

Our client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth. They are a small family led business, a clear market leader within their sector, and are looking for a new Senior Customer Support Advisor to expand the team. We are looking for candidates with easy access to Dewsbury, or you may be a car driver and be happy with the commute, as the role is fully office based.

You will have experience within a similar customer focused role, where high levels of attention to detail and empathy play a key part in your role. This is a very stable and supportive business and there is definite scope for personal career development within the company, alongside generous benefits including 25 days holiday & bank holidays.

Responsibilities as a Senior Customer Support Advisor:

• Being a key point of contact for B2B customers, both over the phone and via email
• Dealing with some complaints or challenging queries regarding orders and showing empathy, patience, and security
• You will process incoming orders via Sage and be aware of stock availability
• Handling product queries and providing proactive information to customers on the product range
• Keeping track of orders and keeping customers updated of possible delays and any problems
• Managing a busy inbox and aiming to reduce the volume of emails by going back to customers
• You will receive initial training which will cover all areas of the business to really understand the product range and the work that you are involved with

What we are looking for:

• Strong experience within a similar customer focused / sales role, perhaps where you have dealt with complaints as part of the process
• Care and attention with your calls, ensuring you are providing a positive solution for customers
• Excellent attention to detail, to ensure you are selecting the right products
• Managing customer expectations well
• A team player who will support other members of the team as the role naturally dictates
• Hard working and loyal
• Strong IT skills and any knowledge of Sage would be a bonus

This is an excellent opportunity for the right person, working within a highly successful business in Dewsbury. If you have experience within customer services and are looking for that next step, this could be the role for you. This will move quickly, so if you are interested, do not delay and call us today! Without strong and related customer services and/or sales experience your CV will not be considered and you need not apply.

Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.