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We are looking for an experienced Restaurant Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the restaurant, ensuring that customer service standards are met, and managing staff. The ideal candidate will have a passion for hospitality and customer service, as well as excellent organizational and communication skills. The Restaurant Manager will also be responsible for creating and implementing strategies to increase sales and profitability.
Skills and Knowledge
- customer service skills
- leadership skills
- the ability to work well with others
- the ability to accept criticism and work well under pressure
- business management skills
- patience and the ability to remain calm in stressful situations
- to be able to use a computer and the main software packages competently
Responsibilities/ Job Description
- Identify and delegate responsibilities to staff to ensure objectives are met and excellent service is consistently achieved
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of The Oaksmere
- Provide direction to shift supervisors, and staff to achieve restaurant goals
- Provide coaching and feedback to staff and assess performance on an ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labour costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Ability to handle customer complaints and resolve them with extreme confidence and diplomacy.
- Ability to maintain calm and keep staff motivated under pressure.
- Manage staffing levels through weekly schedule preparation
- Follow inventory control and product purchasing procedures
- Develop and implement creative solutions to areas of improvement
- Assist in any areas of the restaurant when staffing constraints require
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Supplemental pay types:
- Tips
Experience:
- Supervising experience: 4 years (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)Customer service: 1 year (preferred)Management: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)
INDHOSP
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
Company pension
Discounted or free food
Employee discount
Schedule:
Day shift
Monday to Friday
Night shift
Weekend availability
Experience:
Restaurant management: 1 year (preferred)
Work Location: In person
Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the hospitality industry. We work and support some of the most well-known companies in Norfolk and Suffolk. Technique recruitment Solutions limited are operating as a specialist recruitment business and recruitment agency on behalf of our client and this vacancy is a permanent role.
