Customer Experience Advisor

Customer Experience Team Member

Location: Doncaster, UK
Employment Type: Full-Time
Salary: 24,000 per year
Working Hours: Monday to Friday, 9am - 5pm

Job Description

We are looking for a dedicated and enthusiastic Customer Experience Team Member to join existing team in Doncaster. The successful candidate will be responsible for ensuring a positive and seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues with patience and professionalism
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Collaborate with other departments to address customer needs and improve service delivery

Requirements

• Previous experience in a customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and Microsoft Office Suite

Skills and Attributes

• Friendly and approachable demeanor
• High level of patience and empathy
• Strong organizational skills
• Ability to handle stressful situations calmly and effectively