Internal Account Manager

Taylor Stevenson is proud to be working with a large waste-management company based in Doncaster who are looking for an Internal Account Manager to join their team.

We are looking for a dynamic and highly organised Internal Account Manager to join our fast-paced team. This is a varied and hands-on customer service role where no two days are the same. You’ll be responsible for managing a dedicated portfolio of clients, working closely with our Business Development Managers (BDMs), supply chain team, and customers to ensure an exceptional experience across every touchpoint.

This is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.

Duties & Responsibilities:

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention.

• Be the first point of contact for customer queries, resolving issues promptly and professionally.

• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery.

• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies.

• Maintain accurate records of client communications, pricing, and service issues using our internal systems.

• Proactively identify opportunities for upselling or cross-selling products and services.

• Handle a high volume of administrative and system-based tasks with attention to detail.

• Continuously look for ways to improve internal processes and the customer journey.

Essential Attributes:

• Proven experience in customer service, account management, or an internal sales role (B2B environment preferred)

• Strong organisational skills and the ability to juggle multiple prioritise in a fast-paced setting.

• Excellent communication skills, both written and verbal.

• Confident dealing with a variety of stakeholders, both internally and externally.

• Tech-savvy with a good grasp of administrative systems and CRM tools.

• A proactive problem-solver with a can-do attitude.

• Team player who thrives on collaboration but can also work independently.

Desirable Skills:

• Experience working within a service lead industry

• Knowledge of waste management desirable but not essential

Benefits:

• 30 days annual leave (including bank holidays), increasing to 33 days with length of service

• Attendance bonus scheme

• Health benefits scheme

• Life assurance

• Charity volunteering opportunities

• Free onsite parking

• Full training and progression plan

• Social gatherings

Working hours – Monday to Friday - 08:30 - 16:30

Salary - £25,500 - £28,00 (DOE)

If interested please apply or contact Paige Simpson on (phone number removed)

INDCT