- Provide ongoing support for Dynamics Business Central and other applications such as D365 Sales, CE Service, Field Service, and Power BI.
- Deliver training sessions on Dynamics Business Central and its integrated applications, ensuring end users are confident and proficient.
- Liaise with third-party providers to escalate and resolve complex issues beyond in-house capabilities
- Support integrated tools like Dime Scheduler, Continia Document Capture, and Jet Reports.
- Oversee system administration and maintenance to ensure optimal performance.
- Create and maintain comprehensive documentation and user guides to facilitate knowledge sharing.
- Make minor modifications and develop custom PowerBI reports and Jet reports.
- Previous experience working with Dynamics Business Central in a support or development role.
- Strong problem-solving skills with hands-on expertise in resolving system issues.
- Proficiency in API integrations, system configuration, and customization.
- Experience with Continia products, Jet Reports, Dime Scheduler, Power Platform (Power Apps, Power Automate), Dynamics 365 Customer Engagement, and Dynamics Field Service is highly desirable but not essential.