Customer Service Advisor

Customer Care Advisor

• Salary: £24013 per annum
• Hours: 37 hours per week (Mon – Fri)
• Location: Predominately home-based working with some travel to the office in Dorchester or Williton, therefore commutable distance from office would be advantageous.
• The closing date for applications: 13th May 2024 (Midday)

At Magna, our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational, and talented people to work with us!

The Role:

We are seeking a customer-focused, highly motivated, and approachable Advisor with strong relationship-building skills to join our exceptional Customer Contact team. This role is pivotal in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your main objective will be to understand our customers' needs and consistently provide them with exceptional experiences.

What you take care of: 

• Engaging with customers daily through phone, email, live chat and social media platforms, promptly addressing their questions and needs.
• Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
• Using IT systems to provide solutions and help answer queries. 
• Liaising with contractors and wider work colleagues and partners.

What you need to be successful:? 

• Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
• IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents. 
• Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
• Act calm under pressure and spot trends – role modelling what great customer experience looks like.
• Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
• Full training will be provided (Training will take place on site and?virtually).

Applicants with transferrable skills are encouraged to apply.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

• 25 days holiday (rising to 30 days after 5 years’ service)
• Pension matched up to 8%.
• Employee assistance & health care cash plan
• Learning and development
• Discounts on entertainment, high street shops and grocery shopping
• Wellbeing portal
• Colleague Voice

Our full range of benefits can be viewed on our website under each vacancy:

For an informal discussion about this post, please contact Dani Davies – Resourcing Business Partner 

To apply please visit our website www.magna.org.uk and scroll down to “Work with Magna”.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.