Vanta Staffing High Wycombe are searching for a Service Advisor for a prestige garage in the High Wycombe area. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered.
Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year)
8am - 5.30pm
GBP25,000 - GBP26,000
Holiday allowance to increase after 3 years service.
The key skills required of the Service Advisor are:
路 Excellent Communication skills with customers and other colleagues.
路 A friendly, patient and reassuring manner.
路 Have good organisational skills and be capable of multi-tasking.
路 Excellent administrations skills with a high attention to detail.
路 Ability to work on own initiative but also as a respectful team player.
路 Computer literate including use of Microsoft Office.
路 Be reliable.
The responsibilities of the Service Advisor are:
路 Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner.
路 Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required.
路 Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work.
路 Dealing with courtesy car bookings.
路 Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work.
路 Calling/emailing part suppliers and ordering parts as required.
路 Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us.
路 Supporting the Service Manager in tracking jobs in progress through the workshops including strong communication with technicians and customers.
路 Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed and sanitised.
路 Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication.
路 Helping to ensure stock levels are accurate.
路 Other duties as and when is required within the service reception and showroom.
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Service Advisor
Vanta Staffing Limited
Posted 10 days ago, valid for a month
Downley, Buckinghamshire HP13, England
拢25,000 - 拢26,000 per annum
Full Time
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Sonic Summary
- Salary: GBP25,000 - GBP26,000
- Experience required: at least 2 years
- Full UK driving licence needed
- Monday - Friday schedule with occasional Saturday required
- Holiday allowance increases after 3 years of service