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Our client seeks an experienced Senior Portfolio Manager for their busy offices.
Hybrid Working- 2 days in the office and 3 days from home.
Monday- Friday- 9-5.30pm
Job role and duties-
- To ensure a friendly, helpful, honest and efficient attitude is maintained when dealing with the public over the telephone and face to face so as to enhance the professional image of the Company and provide a high quality of service.
- To deal effectively with any telephone enquiries and to report back any difficulties to the Line Manager. To take messages from the answer-phone and to deal with them accordingly.
- To manage a portfolio of properties on a daily basis.
- To ensure you have regular communication with the Client Landlord to update them with any information.
- To open and date stamp mail and deal with as appropriate. Dictate letters accordingly.
- To arrange payment of supplier invoices.
- To be aware of and to control the full use of all office systems so that the office runs efficiently and smoothly.
- To advise the client to obtain legal advice on legal matters.
- To chase overdue rent for their portfolio.
- To make sure all health and safety is UpToDate and compliant
- To deal with insurance claims -
- To attend court cases where necessary.
- To be aware of any lets that are reaching the end of their term and to renegotiate extensions, rent increases between the client and tenants.
- To arrange and, where appropriate, carry out check-ins, property inspections and check-outs and inventories.
- To be aware and to be trained on the legal requirements, i.e. 1988 & 1996 Housing Act, and to operate with property care accordingly; to follow any further legislation introduced. To ensure you explain the legal implications to all clients, both Landlord and Tenant and to ensure they fully understand the implications.
- To be aware of the Rules of Conduct drawn up by the Association of Residential Letting Agents for the protection of the public and to work within them.
- To maintain within the Branch, all Company standards and regulations, as outlined in the Staff Handbook and to report back any problems to the Branch Manager.
- To be aware of the contents of the Best Practice Manual and to adhere to the systems and procedures set out in it or subsequent revisions.
- To have a working knowledge of IT operating systems in the branch, security, backing up and maintenance of systems
- To be responsible for the financial reporting to the client.
- To attend property visits and sign off completed works in person
- To arrange property and branch annual inspections as and when necessary.
- To assist generally with any other duties as reasonably required by the Area Manager
- To obtain and action health and safety certificates and action any remedial's that are required and to follow the escalation process if the tenant is not allowing access for the inspection to be completed.
For more information please contact Jack Cooke.
