Customer Account Manager

Your new companyHays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments. Your new roleBy fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations. What you'll need to succeedYou will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills. What you'll get in returnIn return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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