Service and Maintenance Admin

Customer Service Administrator

Full time Monday to Friday - 8-hour shift between the hours of 7am - 7pm

Temporary to Permanent

Office based in Earls Barton

12.00 per hour

You will be required to have the "out of hours" phone one evening a week from 7pm to 11pm, you will be paid an additional 35 per week for this.

We are searching for a dedicated and detail orientated Customer Service Administrator to help a growing business co-ordinate the engineers' diary for breakdowns, services, and maintenance for equipment. You will be first point of contact to business customers, who need to book an engineer for an "on site" visit. You will gather all information required for the job to be completed. You must have good time management skills, be able to prioritise your workload and have great attention to detail. This is a friendly, hardworking team who need some additional support from a hardworking individual, who is a natural problem solver. If this sounds like you, do not waste time and please apply immediately. We will be in touch to discuss your application.

The role

• Log calls on the system gathering all key information.
• Check information received is correct so the engineers can do an excellent job, first time.
• Answer general enquiries by phone and email.
• Prepare documentation for the engineers including H&S, Permits, job sheets, equipment information.
• Chase parts, which are required.
• Gain PO numbers from customers.
• Log and record all interactions with customers.
• Always provide excellent service and keep the customer informed through the process.
• Escalate urgent queries to the Co-Ordinator, in a timely manner.
• General administration

Skills and experience required.

• Previous Customer Service/Admin experience essential
• Ideally you will have experience of logging tickets on the system.
• Previous scheduling experience desired
• Previous experience of working to SLAs and KPIs ideal
• Must have great written and verbal communication skills.
• Must be confident navigating around a system.
• Must be able to use your initiative, prioritise your workload and solve problems.

Benefits

• Friendly welcoming team
• Busy varied role
• Parking on site
• 20 days holiday
• Pension 3% employer

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.