Complaints Handler

Dynamite Recruitment Solutions Ltd

Posted 9 hours ago, valid for 7 days

Eastleigh, Hampshire SO50 6AB

Part Time

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Sonic Summary

The position is for a Complaints Handler located in Eastleigh with hybrid working options available after training, consisting of three days at home and two days in the office.
The salary for this role is £16.00 per hour, and it requires 37 hours of work per week from Monday to Friday.
This is a temporary ongoing position with an immediate start required, aimed at supporting a well-established organization in Hampshire.
Candidates should have demonstrable experience in complaints resolution or a customer service role that involved managing complaints, along with strong English and letter writing skills.
The role demands excellent interpersonal skills, the ability to prioritize workloads, and the capacity to work independently as well as part of a team.

Complaints HandlerLocation :Eastleigh / Hybrid working available once trained (3 days at home , 2 days in the office)Salary @ £16.00 per hourHours of work: 37 hours per week Monday to Friday Duration: Temporary ongoing positionStart Date: Immediate start requiredDynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately.As a Complaints Handler /Customer Relations Officer you will be responsible for:

Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
Respond and resolve customer complaints and escalations
Liaise with internal departments and third parties to manage the enquiry with professionalism
To provide a solution to customers within satisfactory timescales
Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
To respond to customers needs in person and via email

The Ideal Complaints Handler will have/be:

Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints
Excellent English skills with strong letter writing skills.
Confident, and if necessary, authoritative on the phone.
Strong interpersonal and influencing skills.
Ability to prioritise workload
Work independently as well as part of a team.
Strong customer service and telephone skills.
Good negotiating skills.

To be considered please submit your CV Immediately.

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