Customer Service Advisor

Monday to Friday 08:00 - 17:00 (40 hours per week )

Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.

DIMENSIONS • Dealing with all calls to the Branch Sales Office • 7 Main product lines with many thousands of product codes • Dealing with all customers

MAIN DUTIES/RESPONSIBLITIES: The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. You will be expected to:

• Provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry.

• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.

• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales

. • Participation in the annual stock take.

• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.

• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

• All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a director.