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Customer Service - Motor Claims Handler
?Location - Eastleigh (Hybrid Working)
Salary - £24,100 per annum (increasing to £25,600 within 18 months)
Hours - 37 ½ hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)
Are you ready to be the reassuring voice our client's customers rely on? Join their vibrant team in Eastleigh as a Motor Claims Customer Service Advisor. No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.
Our client offers a balanced work-life schedule with a 37 ½ hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.
Main Responsibilities:
- Guide customers through their policy coverage to ensure they fully understand their benefits.
- Provide a stress-free experience by addressing customer concerns with clarity and empathy.
- Assist in creating new claims and ensure thorough understanding of customer needs.
- Handle enquiries from brokers and partners to ensure continuous progress.
- Ensure accurate processing of claims with comprehensive training provided.
- Manage challenging calls professionally and efficiently.
- Deliver outstanding customer service, prioritising customer satisfaction.
- Identify potential fraud indicators and make informed decisions through effective questioning techniques.
- Maintain consistently high standards in handling calls.
To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:
- Prior customer service experience preferred but not required; we prioritise attitude and potential.
- Passion for delivering exceptional customer experiences.
- Resilience to handle tough situations with a positive outlook.
- Strong verbal and written communication skills, with an ability to simplify complex concepts.
- Eagerness to learn in a fast-paced environment.
- Team player mindset, thriving in collaborative environments.
- Can-do attitude with a commitment to fostering an inclusive team culture.
In exchange for your hard work and commitment, our client offers the following amazing benefits:
- A competitive pension for which our client will pay twice the amount.
- Generous amount of holidays with the option to buy up to 10 additional days.
- Regular salary reviews
- Discretionary annual bonus based on personal and company performance
- Life assurance of 4 x salary with the option to flex up
- Return to work programme scheme
- Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
- Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
So, if you are looking to join a company where you will be rewarded for your hard work, apply today!
