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This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through a full 360-degree service schedule looking for growth opportunities across The company's portfolio of products. The ultimate objective of manging these accounts is to secure the renewal of services for the client.
Key Responsibilities:
Understand customer strategy and objectives relevant to the Barbour ABI portfolio.
Achieve monthly revenue targets on appointments set
Proactively look to seek growth opportunities within your portfolio of accounts.
Maintain a strong pipeline of portfolio opportunities to achieve growth targets.
Achieve relevant KPI's
Effectively manage customer contact levels through diaries.
Ensure customer requests, requirements, queries, and training requirements are met.
Provide feedback from customers to the business.
Accurately log all calls made on the internal CRM system.
Understand and communicate product updates to customers where relevant.
Participate in any training and take personal responsibility for own development.
Assist colleagues when necessary.
Represent the company in a professional manner at all times.
Requirements
Experience in a similar role
Excellent customer service skills and proven experience in this field
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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