Customer Care Administrator

Job Title: Group Customer Care Administrator

Are you an experienced administrator with a passion for customer service? I'm currently recruiting on behalf of a reputable company & valued client of mine for a Group Customer Care Administrator role. This position offers the opportunity to join a dedicated team and play a vital role in ensuring new build homeowner satisfaction across various regions from a single base in Cheshire.

My client have a wonderfully close-knit team of x2 long-standing & long-serving coordinators & a very hands-on & supportive departmental Manager. They would be a wonderful team to be a part of & support.

As a Group Customer Care Administrator, your primary role is to provide essential administrative support to the customer care team, reporting to the Group Customer Care Manager. Your key objectives include:

• Providing efficient administrative support to ensure smooth operations in handling customer enquiries - including but not exclusive to; data entry, filing, scanning and document preparation for the manager and customer care team.
• Generating weekly reports on customer care activities and providing insights to the management team, often ahead of management or board meetings.
• Handling invoicing tasks accurately and ensuring timely processing.
• Facilitating effective communication between internal departments and external parties.
• Managing administration elements of legal completions and sending welcome emails to new homeowners.
• Handling occasional reception duties and managing deliveries efficiently.

Requirements:

• Previous experience in administration or customer service roles preferred.
• Strong attention to detail and ability to prioritise tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and experience with database management preferred.
• Ability to multitask in a fast-paced environment and meet deadlines consistently.
• Professional manner and strong interpersonal skills.

Location;

• Ellesmere Port

Schedule;

• 5 days per week (hours; Mon to Thurs 8.30am - 5.30pm with an hour lunch and Fri 8.30am - 3.30pm with an hour lunch
• or
• 3 days per week; days & hours tbc with a minimum of 24 hours

Salary:

• Full-time; be 24, 926.42
• Part time; 15,743 per annum (based on 3 days)

For more information, contact Kris Convery ((phone number removed)) or find me on Linkedin.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone.

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

INDC