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Deputy Contact Centre Manager
Enfield
30/hr
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Deputy Contact Centre Manager in the Enfield area.
Purpose of the Role:
* Lead, manage and motivate the team to deliver high performance
* Ensure that corporate/departmental people practices are understood and implemented within your service
* Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
* Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
* Coach and support staff to develop
* Recommend areas for service improvement based on relevant data and information
* Communicate effectively with elected members and other partners/stakeholders
* Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
Job Specifics - Skills, Experience, Knowledge & Abilities
Essential:
1. Ability to engage, coach and motivate teams and set clear targets and expectations
2. Evidence of high levels of customer service and satisfaction
3. Experience of successfully managing performance and providing clear constructive feedback
4. Experience of successfully implementing plans and projects to time and budget
5. Ability to effectively plan and manage budgets and resources
6. Demonstrates a good understanding of the political structure and role of elected members
7. Ability to work collaboratively both with own service and across other services
8. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
9. Ability to write and present reports in accordance with statutory requirements.
10. Ability to oversee assessments and support staff completing them.
11. Competent user of Information Technology (IT) including knowledge of Integrated Children's System.
12. Experience of chairing meetings attended by service users and/or other agencies.
13. Good knowledge and understanding of the Children Acts 1989 and 2004 and related guidance, child development, major research findings with relevance to specialism, child protection procedures and risk to children.
14. Experience of Supervising Contact for children and families.
