Assessment Officer

Assessment Officer Income and Debt - Housing Gateway Ltd Rent Income Team (Sc6)

Working as part of the rent collection service for tenants of Housing Gateway Ltd, the officer will be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.

Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.

The team is based at the Civic Centre.