Service Desk Coordinator

Your future employer is offering a fantastic opportunity to join their rapidly growing business as a Service Desk Coordinator/Executive in Enfield. The position is offering a competitive salary of up to £32,000, is Monday to Friday only, and there is flexibility on start times in the morning (7:30am, 8:00am or 8:30am). This position is fully office based, so it is crucial to live local to their site in the Enfield area. 

Previous experience in a similar role is essential, and suits someone who is able to provide high quality customer service and isn’t afraid to pick up the phone to solve any issues quickly and effectively.

Duties of the Service Desk Coordinator:
•    Managing customer inquiries, orders, and service calls via phone and email
•    Coordinating the daily activities of the field service team
•    Overseeing the stock of parts for the field service team
•    Handling day-to-day office management tasks
•    Maintaining consistent communication with field service staff
•    Planning operations meetings and taking/distributing detailed minutes
•    Placing orders with various suppliers
•    Ordering and maintaining office supplies

Requirements of the Service Desk Coordinator:
•    Strong internal and external communication skills with a passion for customer service
•    Proficient in MS Office
•    Excellent time management skills with the ability to prioritise tasks effectively
•    Keen attention to detail and strong problem-solving abilities
•    Superior written and verbal communication skills
•    Highly organised
•    Capable of multitasking in a fast-paced environment

Due to the nature of the role and the business, candidates must have relevant experience working with a field based operations or service team.