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As an award winning financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales. Their aim to be the first choice for families' mortgages and savings, by providing an outstanding services that is fully backed by their excellent personal service and innovative products.
They are currently seeking additional Customer Service Administrators due to ongoing developments and with training you will become responsible for providing an efficient and effective administration and customer service for their Mortgage, Investment and Savings Accounts.
These are varied roloes where you will have the opportunity to alternate weekly between administration and customer services, where you will be involved in:
- Responsding to customers and dealing with all levels of enquiries in a clear and concise manner to ensure customer satisfaction.
- Providing information on products and services offered by the Society to existing customers of the Society
- With training, undertaking general day to day administration duties encompassing all aspects of proeduct and account procedures
- Prepare and issue standard or dictated letter responses to savings customers
Possessing proven communication and organisational skills, the client is seeking experience gained within Customer Service environment, coupled with being organised, articulate and with a willingness to learn.
Offering an excellent remuneration and benefits package that includes an annual bonus, pensions, generous holiday overtime, hybrid working (after probationary period), free parking, professional study sponsorship and various social events throughout the year, further information is available on application.
