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This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity. Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
- Job Title/Location: Customer Service Consultant, Epsom/WFH
- Salary: £24,000 - £25,000 + bonus adds c.£1,000 + pension
- WFH: Working week is 3-4 days office, 1-2 days WFH. Training is 100% office-based
- Requirements: Strong telephone-based experience in any sector. Graduates also considered with again, some phones-based customer service experience
- Role Snapshot: Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin related. This is not a sales role, focus is 100% customer service.
The Company: Our client is a highly professional business of c.200 people who base their customer services model on just that, first rate customer service, as opposed to the hard sell. Mortgages and Investment/Savings products are their key markets and this role exposes you to both.
The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without 'selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows:
- Maintain good knowledge of all products and services including ISA’s, Bonds and Mortgages
- Deal with telephone calls promptly, accurately and efficiently
- Promote products and services, but without 'selling’ & carry out market research
- Issue relevant literature, illustrations and application forms
- Proactively follow up enquiries & call existing mortgage customers
- Contact customers periodically regarding services and products
- Occasionally attend events and other functions to promote products and services
Hours: Monday to Friday, 9am - 5.30pm.
Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have strong telephone-based experience and recent graduates who have some customer service experience, inc. some phones-based experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.
Additional Information: This Customer Service Consultant post is a great opportunity for career progression. Salary is £24,000 - £25,000 along with an annual bonus c.£1,000, good company benefits inc. pension, professional study sponsorship and free car parking. Great team environment, fast-paced role and genuine chances to develop within this team or the wider business.
The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has c.30 years of experience in this field. Areas of expertise include administration, compliance, customer service, business analysis, project/programme management, paraplanners, sales support, marketing, underwriting and more. Check the website and feel free to call Darren Snell at any time.
