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Customer Service RepresentativeEpsom£24,000 - £25,000
Benefits:
- Scaled pension scheme - up to 16%
- Holiday allowance -23 days rising to 27 with service
- Parking permit for a local car park
- Discretionary bonus based on both the company & your performance
- Staff monthly draw, Perkbox
- Bupa Private Medical Insurance
- Bupa Cash plan
- Professional study financial support
- Volunteer day per year
- Life assurance - 4x salary
- Income protection
- Season ticket loan
- Hybrid working options
- Buy and sell holiday
Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. The successful candidate will report to the Customer Service Manager, and will be a key member of the Customer Service team. You will ideally come from a process driven role that gives in-depth advice. Training on products will be given.
- Providing excellent customer service
- Undertaking general day to day administration.
Responsibilities
- Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies
- Answering customer calls and responding promptly, accurately and efficiently to all enquiries
- Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
- Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
- Assisting in the administration of operations including the provision of any necessary statistical information
- Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
- Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
- Assisting with all aspects of the Registration process in line with company procedures
Personal Specification
- Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths)
- Previous experience call handling and customer service experience.
- Excellent customer service and time management skills
- Organised and methodical with the ability to multitask, whilst being flexible and adaptable
- The ability to learn fast and is a keen team player
- Proactive, with strong attention to detail with a logical approach
