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Overview:
Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP
- Based in Epsom
- Up to £25,000 + discretionary bonus
- 23 days holiday a year rising to 27 days + bank holidays
- Hybrid role after training
- Professional Study Support
- Free Parking
Job specification:
- Dealing with telephone calls and responding efficiently to enquiries
- Issuing relevant literature, illustrations and application forms to customers
- Proactively following up enquiries with a view to converting these into applications
- Responding to requests for progress updates from customers
- Producing regular ad-hoc management information reports
- Conducting account transactions for new and existing customers
Person specification:
- Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math’s & English)
- Previous customer service
- Previous experience of handling incoming telephone calls
- A background in financial services, banking, insurance or similar would be an advantage
- Strong administrative and organisational ability and a keen attention to detail
- Confident, clear and professional telephone manner
Additional Information:
- Based in Epsom
- Up to £25,000 + discretionary bonus
- Hybrid role after training
- Pension Scheme
- BUPA Membership
- Professional Study Support
- 23 days holiday a year rising to 27 days + bank holidays
- Free Parking
- Social Events
- Staff monthly draw
- Perkbox
- Life assurance
- Income protection
- Season ticket loan
- Buy and sell holiday
