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We are representing a prominent Technology Services Provider, specialising in Professional and Managed Services across EMEA. With a team of over 500 consultants, they offer expertise in hybrid infrastructure, cybersecurity, Cisco solutions, modern engineering, telecommunications, and core systems.
Job Purpose:
Seeking an Employee on Record (EOR) Consultant to provide operational support to their hosted clients and their resources. This role involves direct liaison with key stakeholders within their hosted clients, leading on onboarding and offboarding resources, engaging with global payroll partners, ensuring first-class customer service, and maintaining accurate data on our CRM (Mercury) system.
The Benefits
-
They offer a competitive salary package, with compensation based on experience, paying between 25k - 35k.
- Enjoy a clear progression pathway within their organisation, moving up to a Senior Consultant and then into a Managerial Position
- Enjoy a role that involves a variety of tasks, including client relationship management, administration processing, and collaboration with different internal teams.
- Gain valuable experience in directly engaging with external clients and resources, fostering strong relationships and ensuring client satisfaction.
- Employees Assistance program to support with mental, physical and financial health
- Discounted Gym Membership
- 25 days annual leave plus bank holidays, increasing with length of service
- Pension Scheme
- Cycle to work scheme
Duties And Responsibilities:
- Foster client relationships and engagement, including handling commercial pricing submissions, approvals for new contracts, renewals, and change requests, and resolving candidate issues.
- Manage all hosted resources, ensuring prompt resolution of issues and liaising with clients and internal teams as needed.
- Handle administration processing on our CRM system, including extensions, amendments, and new placements.
- Collaborate with the commercial team for onboarding and work with international compliance partners to support hosted resources.
- Oversee the processing of timesheets, invoices, and expenses in line with client agreements.
- Ensure compliance with frame agreement guidelines committed to with clients.
- Provide support for purchase order tracking with clients and internal finance teams.
- Track and request updated documentation as needed to support ISO certification.
- Maintain accurate data on our company CRM (Mercury) system.
- Generate regular weekly and monthly tracking reports as directed by your manager.
Experience / Qualifications
- Relevant business-to-business operational experience (desirable)
- Account management experience (desirable).
- A Level education (essential).
- Proficiency in Spanish language (desirable).
- Proficiency in any other European Language (desirable)
If you would be keen to find out further information about this position, please do apply for this role - any questions, please do emailÂ
About Us
Buchanan Graduates
Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.
Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivaled. www.wearebuchanan.com
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