Administrator

Job Title: Back Office Administrator

Location: Exeter

Hours: Part Time 24h hours Mon-Friday – FLEXIBLE HOURS

Salary: £22,380.93 pro rata

Benefits:

• 30 days holiday (including bank holidays)/pro rata
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates
• Friendly and supportive working environment
• Career progression

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!

If you do not have experience but have always wanted to learn more about Customer Service processes, or perhaps study to help your business knowledge grow, then this is the opportunity for you!

Role Overview:

As an Back Office administrator, you will be maintaining excellent relationships with National Account customers, Thrifty branches and sub-contractors. Provide dedicated support in line with company standards and assist National Accounts Reservations Agents as needed.

Key Responsibilities:

·Manage branch queries

·Trigger mileage, changeover and service requests on customer reservations systems

·Record and escalate overdue mileage requests appropriately

·Coordinate vehicle changeovers with other departments

·Run reports to help business operations

·Monitor and escalate high mileage reservations to account managers

·Use customer portals to address service issues and offer compensation when necessary

·Collaborate with Account Managers to resolve issues promptly

·Escalate potential problems to the Back Office Manager

Skills and Qualifications:

• Previous customer service experience desirable but not essential
• Happy to work independently, as well as in a team in fast pace environment
• Excellent communication skills
• Strong organisational skill and attention to detail
• Ability to multitask

About us:

Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!

Apply now and be part of our team driving growth and success!