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Customer Service Coordinator/Administrator Exeter outskirtsPermanent £27k - £28k Do you want to work in a stunning location on the outskirt of Exeter close to good transport links?A fantastic role offering fabulous benefits, brand new modern offices/Facilities and a chance to grow within the Housing industry!You will be working within the Customer Service team to assist customers with defects and aftercare on their properties and providing a high level of customer service at all times.Responsibilities: - Liaison and coordinating contractors & maintenance teams to provide support to properties
- Speaking with customers reporting defects / creating reports
- Booking in appointments and keeping customers informed at all times
- Raising work schedules and using the Coins systems
- One day a week to provide more Administration support for the team
- Occasional site visits if needed
Experience required: - Proven experience working within a customer focused role
- Ideally worked within Housing/Construction sector but not essential
- Good IT skills & knowledge of the Coins system ( training can be given )
- Experience within administration
- Team player, excellent communicator
- Good telephone manor and problem solver
The client are offering a competitive benefits package and lots of benefits to include provide medical insurance, access to purchase additional holiday, share scheme, cycle to work and lots more.Working within a well-established company and having the opportunity to progress within the Housing sector.
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