Customer Service Specialist

Customer Service Specialist

Exeter office/hybrid split

£23,000 with scope to increase salary

Benefits - 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more!!

Baker Snell Recruitment are working with a growing, award-winning Exeter based employer who are currently seeking highly motivated and customer-focused individuals to join their expanding Customer Services team.

As a Customer Service Specialist, you will be the first point of contact for their external customers providing a first-class service during each interaction. You will play a crucial role in supporting the company's goals and strategies by delivering excellent customer service, understanding their products and processes, and ensuring an exceptional level of service to their valued customers.

Key Responsibilities:

· Provide front line support through telephone and associated written communication

· Handle new and unusual situations, keeping the needs and expectations of customers in mind - taking things in your stride

· Undertake reviews, clarification of terms and conditions and customer retention activities

· Maintain a close and excellent working relationship with all areas of the business to provide a seamless service to external contacts

· Undertake training to develop skills and stay up to date with relevant knowledge

You will:

· Be enthusiastic and motivated to do a good job

· Possess excellent listening skills with attention to detail

· Have strong organisation and prioritisation skills

· Demonstrate effective communication skills, both oral and written, especially in handling difficult situations

· Excel in building relationships and providing high levels of customer service

· Be adaptable and open to change

Experience:

· Confident dealing with people and empathising with customers' needs

· Previous experience delivering excellent results within a customer service environment - open on previous sector

· Computer literate and familiar with Microsoft Office, including Outlook, Word, and Excel

Benefits:

In addition to a competitive starting salary that has scope to increase with individual performance, the company offers an attractive benefits package, including:

· Annual company bonus scheme based on individual/corporate performance (8% average)

· Company pension with generous employer contributions added to employee contributions ranging from 8% up to 15%

· Free health insurance

· Income protection and life cover

· Enhanced maternity/paternity payments

· Hybrid working options - split between home and office

· Employee Assistance Programme

· Cycle to work scheme

· 27 days of holiday, plus additional perks like paid birthday day off and paid volunteering days

· Shopping discounts through Perkbox and Benefit Hub

· Other benefits such as free flu vouchers, eye tests, probate helpline, and bereavement counselling

If you are a motivated individual with excellent customer service skills and a desire to contribute to a growing and dynamic organisation, we would love to hear from you. There is real scope to develop your career and earning potential within the role and wider company.

** Selection morning to take place on Tuesday 23rd April so please apply asap to have the opportunity to attend. **

Initial screening/shortlisting to be completed by Baker Snell prior to this event. If you are unable to make this date, please contact us to discuss.