Customer Relationship Assistant
Fakenham, Norfolk
Salary £25,000 per annum
Office based, not hybrid or remote.

What`s also offered...

29 Days Holiday
Discounted Gym Membership
Employee Assistance Programme
On-site Parking
We're offering a competitive salary, wonderful work culture, and investment in you as a professional.

We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager.

We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support

Role responsibilities and summary
Managing a portfolio of customers for Cash Collection and Credit Control.
Managing an internal service inbox and dealing with Customer and Internal enquiries.
Dealing with customer complaints and completing KPI information for Key Account Managers.
Running and manipulating customer reports within Excel and Power BI.
Uploading Information into Customer Portals.
Using simple KPI and KAPTA platforms for reporting.
Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
Working closely with key stakeholders including local and regional management teams.
Participate in and support continuous improvement projects/workstreams.
Supporting other teams on Annual Leave.
What will make you stand out?
Our ideal candidate is someone who;

Excellent communication skills both verbal and written.
Excellent working knowledge of Microsoft Office, Excel & Dynamics.
Customer and solution focused.
Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
What's on offer?

29 Days Holiday

Discounted Gym Membership

Employee Assistance Programme

On-site Parking
We're offering a competitive salary, wonderful work culture, and investment in you as a professional.

Please forward your updated cv in the first instance to apply.