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Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
Role key tasks:
- providing a high level of customer service over the telephone, webchat and email
- securing an order by converting a call into a confirmed order
- processing orders and bookings
- dealing with customer enquiries and queries
- upselling products/services wherever possible
- taking payment details and processing the payment
- various general office administration duties
- supporting other members of the team.
An ideal candidate will have...
- An excellent telephone manner – remaining friendly, polite, and professional at all times.
- Great communication, interpersonal, and IT skills.
- Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location.
- Good sales experience with knowledge and understanding of the sales process.
- Good organisation skills with the ability to use own initiative.
- Reliable, flexible and adaptable.
- Hardworking and conscientious.
- Positive, motivated, and pro-active.
- Ability to remain calm and patient when under pressure.
- Ability to work within a busy and fast-paced customer focused sales environment.
Reward
- Starting Salary £27,000 pa, increasing to £28,113 pa after the completion of a successful 6 month probation period
- 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service
Working Hours
- 8.5 hours each day (9 hours and half hour unpaid lunch break)
- Office open between 7.00 am to 6.00 pm Monday to Friday
- Saturday mornings from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).
Due to lack of public transport in location own transport will be required.
