Swedish Service Desk/Technical Support Specialist

We have a fantastic opportunity available for Swedish Service Desk/Technical Support Specialist in Farnborough, Hampshire.Are you fluent in Swedish and English? Do you have at least one year technical support experience?

If yes, read on!

Our client works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available and they are looking for Swedish Speaking Technical Support Specialist to join their team in Farnborough.

The role:

• Answering calls and e-tickets in English and Swedish within defined service levels.
• Providing troubleshooting and training for specific technologies.
• Become brand ambassador for all companies we work with.
• Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system.
• Interacting with customers to ensure seamless global service delivery for the integration and deployment of collaboration technology solutions used in clients’ environments.
• Ensuring all training courses and modules are followed and completed within time frames set.
• Support on external services and events.
• Deliver training sessions both remotely and onsite.
• Provide outstanding customer support

The person:

• Must be fluent in Swedish.
• Able to work 4 days per week in the Farnborough, Hampshire office.
• Need at least one year IT or technical support experience
• Must have a valid Passport allowing for easy travel around Europe
• Technical Call Center Experience (Answering Calls, Creating Tickets), Windows OS Technical, Hardware and Software Support
• The desire to provide awesome customer service to everyone you help
• Advanced Technical Troubleshooting Skills With Windows
• Active Directory Administration
• Microsoft Exchange Administration
• Microsoft Teams Administration
• Basic collaboration technologies and terms (Video Conferencing, etc.)
• Knowledge of Shifts, Zendesk, MS Dynamics would be an advantage
• Microsoft Office 365 support including Teams and Teams Rooms

Service Desk Technician - Tech Support Specialist Benefits:

• Competitive salary based on experience
• 25 days annual leave + Bank Holidays
• Company pension contribution of 4%
• Our office is a short 2-minute walk from Farnborough Main and Farnborough North Train Station
• Onsite parking
• We want to keep you happy and fed so free snacks and high-quality coffee (yes as much as you want to drink), tea and soft drinks
• Fantastic office facility
• Training Program (we want to invest in YOU with strong training and development programs!)
• Promotion opportunities to a variety of roles including field-based collaboration specialists with opportunity to travel both in the UK and across Europe

Please only apply if you have the required skills and absolute fluency in the required languages. Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit