AOG Logistics Operator

Freightserve are looking to recruit an experienced AOG Logistics Operator. The role will be working on a Monday - Friday basis. The company is based in the Feltham, Middlesex area.

job description:-

Aim of the position: The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.

Operations:-

• Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.

• Implement and refine operational processes to enhance efficiency and reduce turnaround times.

• Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.

• Utilize data analysis to identify trends and areas for improvement in the logistics process.

Customer Service:-

• Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.

• Proactively communicate with customers to manage expectations and provide real-time updates on shipments.

• Resolve customer issues and concerns to ensure high levels of customer satisfaction.

• Implement feedback mechanisms to continuously improve the customer experience.

Requirements:-

This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.

1. Experience in logistics operations and customer service, with a focus on time-critical shipments

2. Strong analytical and problem-solving skills

3. Excellent communication and interpersonal skills

4. Ability to work effectively in a high-pressure, time-sensitive environment.

5. Proficient in logistics software and Microsoft Office Suite

**Please only apply if you have the correct experience**