Works Planner

Works Planner
Based in Feltham
Temporary 4 month contract
14.20per hour
40 hour week

Key Responsibilities:

• Undertake the work planning function for a group of maintenance operatives
• Utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communications with customers.
• Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre.
• The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.
• Create all new jobs, manage all workers' diaries, and schedule appointments.
• Plan workforce activity in advance, reallocating work as required and integrating emergency jobs as reported.
• Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately.
• Identify risks as early as possible so unplanned disruption occurs.
• Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs,
• Ensure that any jobs ordered without appointments, such as communal repairs are effectively integrated into the workload and completed within overall job priority times.
• Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.
• Initiate calls to tenants / leaseholders -rescheduling repairs at the earliest possible time.
• Follow up on any 'out of hours' emergencies to ensure work completion information is properly recorded and necessarily follow up work arranged.
• Assist with the management of maintenance officers' diaries to ensure effective use of time for pre inspection work.
• Take part in rotas to provide support to the team between 8am and 8pm.

Education and Qualifications Required

• Self-sufficient, motivated with drive and determination.
• Ability to communicate effectively with a positive approach to solving daily work challenges.
• Ability to deal sympathetically with tenants and leaseholders in course of daily duties.
• Able to use judgement and discretion.
• Able to work on own initiative or part of team /take responsibility.
• Demonstrates high levels of energy and commitment.
• Good sound educational background with strong Repairs systems understanding Excellent Microsoft Excel and Power Point experience.
• Significant experience of a high-profile customer services role within a social housing repairs environment.
• Ability to manage all aspects of a customer focused team, including supporting developing and motivating staff, budgetary control and planning services.
• A proven track record of successfully working in a customer service team in either a contact centre or in a responsive repair's environment