Service Manager

***HOUSING SERVICE MANAGER ***

*** MENDIP ***

*** 37.5 h ***

***£ 31,400 ***

Brook Street Social Care is offering a new exciting and rewarding role within the Supported Housing accommodation in Mendip (covering 2 locations).

You will be providing high level support to those who would otherwise be homeless. The role will involve managing a caseload of clients across 2 properties, engaging with vulnerable adults with complex needs.

As a Service Manager you will lead a Team of 4 direct reports and be responsible for 8 units of accommodation.

WHAT YOU WILL BE DOING:

• Support clients to stay safe, to help them claim benefits and budgeting.
• Provide planning, leadership, and direction, meeting statutory and organisational quality standards.
• Enable clients to co-produce and engage with our high-quality person-centred services, where a strength based, and trauma-informed approach is taken.
• Develop and implement client involvement activities and co-production, and deal with day-to day enquires.
• Proactively engage with statutory agencies to update them on issues affecting clients or their accommodation placement.
• Participate in an out of hours on call rota one week in four (£100 extra).
• Any other tasks and activities that reasonably related to managing the properties and supporting the clients.
• Work alongside Property Manager to carry out basic property inspections and health & safety checks.
• Undertake visits, ensuring all properties and clients are visited in-person weekly.
• Ensuring performance KPI objectives, quality standards and contractual obligations are met through.

ABOUT YOU:

• You are PROACTIVE, PASSIONATE and ORGANIZED.
• Resilient and able to deal with people who are complex and may exhibit behaviours that may challenge.
• Able to work under pressure.
• Able to work alone unsupervised.
• Experience in the supported housing sector.
• Willingness to work flexibly with shifts between 8 am and 20 pm, as needed, to support new arrivals into properties.

WHAT'S FOR YOU:

• Full in-depth training from experience facilitators
• Supportive induction
• 27 Days annual leave (extra day off for your birthday)
• Generous Pension Scheme
• Only 1 weekend required every 4 weeks

MUST:

• DRIVING LICENCE
• Experience in the supported housing sector, homelessness ideally having worked with rough sleepers and/or complex needs

If this sounds like you, we want to hear from you.

Please HIT THE APPLY button or get in touch with Sara for more details:

T: 0117 9486 300 and ask for Sara