3rd Line IT Support Technician

3rd Line IT Support Technician
Gateshead (Newcastle)
30,000 - 45,000

Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues.

Day-to-Day:

• Act as a senior point of contact for escalated technical issues from 1st and 2nd line support.
• Diagnose and resolve complex hardware, software, and networking issues.
• Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies.
• Collaborate with clients to understand their business needs and recommend strategic IT solutions.
• Contribute to the planning and execution of IT projects, including migrations and upgrades.

Tech Stack:

• Proven experience in a 3rd line IT support role within an MSP environment.
• In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V).
• Strong networking skills, including experience with routers, switches, and firewalls.
• Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous.
• Excellent communication and problem-solving skills.

Benefits:

• Opportunities for professional development and certifications.
• A supportive and inclusive work environment.
• Exposure to a diverse range of IT projects.
• A total of 31 days paid annual leave.

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or @ Darcey . obyrne @ intechnologygroup . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.