Back to search
Job description
Our client is looking for a skilled Aftersales Manager for their site in Glasgow!
Overview:
Seeking an experienced and motivated Aftersales Manager to join the team. As the Aftersales Manager, you will be responsible for managing the aftersales operations of our company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills.
What we are offering:
-Working hours: 7:30 - 5:00 (Flexible)
- Company car
- 33 days annual leave
- Full Time/Permanent
- Monday - Friday + 1 in 3 Saturday mornings
Responsibilities:
-Develop and implement strategies to maximize aftersales revenue and profitability
-Manage a team of aftersales staff, providing guidance, training, and performance evaluations
-Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims
-Collaborate with other departments to ensure seamless coordination of aftersales activities
-Develop and maintain strong relationships with customers to promote loyalty and repeat business
-Implement upselling techniques to increase revenue from aftersales services
-Stay up-to-date with industry trends and advancements in aftersales practices
-Utilize software systems to track customer interactions, sales data, and service history
-Maintain a high level of professionalism and phone etiquette when interacting with customers
Experience:
- Previous experience in aftersales management or a similar role
- Strong sales background with a track record of achieving targets
- Excellent organizational skills with the ability to prioritize tasks effectively
- Experience in upselling techniques and strategies
- Proficient in using software systems for customer relationship management (CRM) and sales tracking
- Exceptional communication skills, both verbal and written
- Demonstrated ability to lead and motivate a team
If you are a results-oriented professional with a passion for delivering exceptional customer service, we encourage you to apply. Join the team as the Assistant Aftersales Manager and contribute to the success of our company.
