Helpdesk Customer Service Assistant

Manpower are recruiting for a Helpdesk Customer Service Assistant to work for one of our well known clients based in the City Centre of Glasgow.

Estates Services continually develops its enhanced customer relationship management strategy, encompassing its wide range of activities. This post is vital to that process.

Monday - Friday (8am-5pm / 35 hours per week)

You will be responsible for:

• Realising a customer care philosophy that ensures consistent support for our service users.
• Lease between our customers and the various sections of the department, primarily the trade's operatives but also external contractors.
• Work closely with the maintenance staff (Chargehands, Foremen and Supervisors) and assist them with providing data, performance measures and customer updates.
• You will be required to work closely with contractors clearing them for visits and managing their planned preventative maintenance tasks.
• Ensure contractor has a site-specific Risk Assessment and is aware of its contents or will produce a copy of a dynamic RA if this is required
• Raise purchase orders on Agresso and assist with placing orders for various maintenance activities

Requirements for the role:

• Significant experience of working in a Helpdesk function, within either a facilities management or construction environment
• Experience of working with Microsoft Office suite and maintaining, updating, and manipulating records within a variety of databases
• Demonstrable ability to communicate technical details of repair and maintenance work requests
• Excellent understanding and demonstrable evidence of good customer service and its application
• Excellent organisational and planning skills
• Customer focused with a friendly and helpful attitude
• HNC Level qualified or equivalent / Customer Services qualification (or equivalent experience Desirable)

Interested ....apply now!