Assistant Manager

• Are you an experienced Front Office Shift Leader/Assistant Front Office Manager looking for your next challenge?
• Are you an experienced Duty Manager who likes to get involved in wider operations?
• Are you passionate about excellent customer service?

If you’ve answered ‘yes’, to the above, we may be an ideal opportunity for you!

The Millennium Hotel Glasgow has an exciting opportunity for an Assistant Manager to work closely with the Front of House Manager in providing excellent support for the Reception team and the wider hotel operations.

Assistant Manager responsibilities include:

• Working with the Front of House Manager ensuring the smooth management of the department – days and nights
• Supporting the Front Office Manager by encouraging a culture where friendly and efficient service is delivered consistently
• Ensuring that guest queries/issues are resolved effectively and in a timely manner
• Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
• Providing excellent communication with all departments
• Ensuring all policies and procedures are followed, consistently
• Assisting the Front of House Manager with the smooth running of the department, including supervision and training, conducting regular job chats and supporting the team to deliver exceptional standards
• Being fully aware of Health & Safety and emergency procedures
• Participating in Duty Management shifts and supporting the Front of House areas, including Food & Beverage, as required.
• Supporting the Night team by covering holidays and absence, as required.

This is a 4 on 4 of shift pattern, which includes weekend work.

What are we looking for?

• An experienced Assistant Manager/Duty Manager/Reception – Shift Leader/similar, with excellent knowledge of departmental procedures and systems, e.g., OPERA
• A proven track record with senior supervisory experience in a quality hotel
• A positive, ‘can do’ attitude and the drive and determination to succeed
• The ability to lead and effectively supervise the team
• Excellent communications skills
• High standards, accuracy and attention to detail
• Ability to effectively manage the department in the absence of the Front of House Manager and cover a variety of shifts, depending on business needs
• Ability to work 5 days out of 7, including weekends

About the Hotel

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Cash Health Plan cover option
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Social Events, Wellbeing and Team Activities
• Uniform 
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

… and many more!

.... As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.