Application Support Engineer - 1st Line

Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on….

Client Details

A highly respected Technology business.

Description

You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office / 2 days at home), Career Development and a Health Care Cash Plan and much more!

If this sounds interesting to you, please read on…..

What you will bring to the role:

• Service Desk experience would be extremely advantageous.
• Supporting with the triage and escalation of issues.
• Exposure to taking and handling of inbound calls.
• Handling of tickets ensuring they are kept up to date at all times.
• Out of hours calls to support both overnight and weekends as and when required to customers (rota based).

Profile

The Successful Applicant:

This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills:

• Service Desk exposure would be highly advantageous.
• Excellent communication and teamwork skills.
• Adaptable to fast paced and ever-changing environments.
• Have the ability to work collaboratively within the Application Support team.
• Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage.
• A Full UK Driving Licence with access to a vehicle.

Job Offer

What's on offer:

• Competitive Salary of up to £40,000 including on call allowance DOE.
• Excellent working environment with lots of on-the-job learning.
• Health Cash Plan.
• Hybrid Working - 3 days on site.
• Career Development.
• AND MUCH MORE!!

Please note - this role requires a Full UK Driving Licence for occasional Client site visits.

If this opportunity sounds exciting to you hit APPLYNOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.