Customer Support Representative

Customer Support Representative

• Annual Salary: £22,000 - £24,000
• Job Type: Full-time (Monday – Friday 8am to 5pm)
• Location: West Thurrock / Grays

I am seeking a highly organized and detail-oriented Customer Support Representative to provide administrative support and coordinate service activities. This role is crucial for maintaining smooth operations and delivering excellent customer service.

Day-to-day of the role:

• Answering phone calls and emails, ensuring exceptional customer service is provided at all times.
• Scheduling and coordinating service appointments to meet customer needs.
• Maintaining accurate records of service activities to ensure up-to-date information is available.
• Assisting with data entry and the maintenance of databases to support the service team.
• Performing clerical tasks such as filing, faxing, and photocopying to support office operations.
• Providing comprehensive administrative support to the team as required.
• Supervising deliveries to the Unit, ensuring accuracy and efficiency.

Required Skills & Qualifications:

• Previous experience in an office or administrative role is essential.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong computer skills.
• Excellent phone etiquette and communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and prioritise effectively.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with Google Suite (Docs, Sheets, Drive) is preferred.
• Knowledge of Dovista, Velfac & Rationel Windows & Doors is advantageous.

Benefits:

• Competitive company pension scheme.
• Free parking and on-site parking facilities.
• Standard Annual Leave

If you are a motivated individual with a passion for providing exceptional customer service and strong administrative skills, I encourage you to apply for the position of Service Coordinator. My client offer competitive compensation and opportunities for growth within their organisation.

To apply for this Service Coordinator role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.